Refund policy

Refunds on request, discussed case by case

If you're not happy with a service, tell us at hello@chikuos.com or WhatsApp +91 93545 03426 with your payment reference and the reason. We'll look at what was agreed and what has been delivered, and reply with a decision.

Timeline

Approved refunds are processed within 5-7 business days to the original payment method through Razorpay. Your bank or card provider may take a little longer to show the credit.

What can't be refunded

• Meta WhatsApp conversation charges: these are paid by you directly to Meta, not to ChikuOS.
• Third-party fees, such as domains, hosting, telephony or other providers' charges, once paid on your behalf.

Cancellations

You can cancel a monthly service at any time with written notice. It stops at the end of the period already paid for.

This is a general policy written in plain English. It is not legal advice to you. If you need advice on your own obligations, please speak to a qualified lawyer.